Delivery & Returns

Orders placed on weekdays before 12pm GMT will be packed & dispatched  the same working day. 
Orders placed after 12pm GMT on weekdays will be processed the following working day.
Orders placed Saturday and Sunday or on a Bank Holiday will be dispatched the next working day.
For Saturday delivery, orders must be placed on Friday before 12pm GMT.
UK orders will take 1-2 working days to be delivered. European and International orders will take 5-12 working days to be delivered.


To return or exchange your item, please use our FREE Royal Mail Tracked Returns service along with your completed returns form, if you do not have a returns form please include a note with your: Name, Address, Email address and your reason for return/exchange. 

How to return your item
1) Click Here to obtain your free postage label
2) Follow the step by step guide
3) Take to the post office.  Ensure you ask for a Free of Charge Postage Certificate & Keep a record of your tracking number.

Alternatively post to: Pink Pixie, Nipsells Fam, Nipsells Chase, Mayland, Essex CM3 6EJ
(this is not a free post address)

Delivery Costs

UK Standard Delivery – £2.99 (3-5 working days)
UK Next Working Day Delivery - £7.99 (orders placed before 12pm Mon-Fri)
European Standard Delivery - £7.99
Non EU (USA, Australia)  – £9.99

Faulty Products

Should you find a fault or problem with your item, we are more than happy to help resolve the problem, please contact us before returning your item.

Contact us - Email - Chat - Call..

Q) Why is it best to send an Email instead of call?
Sending us an email gives us time to thoroughly look in to your order and ensuring we give you the correct information.